Returns & Refund Policy

At VNN, we want you to feel confident shopping with us. Please read our policy below to understand what is eligible for a return, refund, or replacement.

Order Cancellations

Orders may be cancelled before they are processed for shipping.

If your order has been placed and you need to change or cancel it, please contact us within 12 hours at:

support@vitalnaturalshealth.com

Once your order has entered the packing or shipping process, we may no longer be able to cancel or change it.

30-Day First Bottle Money Back Guarantee

We offer a 30-day first bottle money back guarantee on eligible first-time purchases.

This guarantee is designed to give genuine first-time customers confidence when trying VNN.

To be eligible for the 30-day first bottle money back guarantee:

• You must be a first-time customer
• Your order must be purchased directly from our official website
• Your order must be a full-priced purchase
• Your refund request must be submitted within 30 days of delivery
• The guarantee applies to one opened bottle only per customer, household, or shipping address

If your order included multiple bottles, only one opened bottle is eligible for refund under the guarantee. Any additional bottles must be unopened, unused, and returned in their original packaging to be eligible for a refund.

Original shipping fees, return shipping fees, package protection fees, priority processing fees, and other non-product fees are non-refundable unless required by law.

Sale, Discounted & Promotional Items

Our 30-day first bottle money back guarantee applies to eligible full-priced first-time purchases only.

Items purchased on sale, during a promotion, as part of a bundle, through a clearance offer, subscription discount, or using a discount code are not eligible for change-of-mind refunds or the 30-day first bottle money back guarantee.

This includes:

• Sale items
• Discounted items
• Bundle deals
• Promotional offers
• Clearance items
• Subscription renewal discounts
• Orders purchased using a discount code

This does not affect your rights if your item is faulty, damaged, incorrect, not as described, or otherwise covered under applicable consumer law.

Unopened Product Returns

If you would like to return an unopened product, please contact us within 30 days of delivery.

To be eligible for a return, items must be:

• Unopened
• Unused
• In their original packaging
• Purchased directly from our official website
• Returned within the approved return window

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or required by law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible at:

support@vitalnaturalshealth.com

Please include:

• Your full name
• Your order number
• The email used at checkout
• A description of the issue
• Photos of the product, packaging, or damage where applicable

Once reviewed, we will provide the appropriate solution, which may include a replacement, refund, or another remedy depending on the situation and applicable consumer law.

Delivery Issues

Please make sure your shipping details are correct at checkout.

We are not responsible for orders that cannot be delivered due to customer error, including incorrect shipping addresses, incomplete delivery details, or failure to collect a parcel.

If your order is returned to us due to an incorrect address or failed delivery attempt, we may offer to resend the order. Additional shipping fees may apply.

Non-Refundable Costs

The following costs are non-refundable unless required by law:

• Original shipping fees
• Return shipping fees
• Package protection fees
• Priority processing fees
• Gift cards
• Any other non-product fees

How To Request A Return Or Refund

To request a return or refund, please contact our support team at:

support@vitalnaturalshealth.com

Please include:

• Your full name
• Your order number
• The email used at checkout
• The reason for your return or refund request
• Photos, if the item is damaged, faulty, or incorrect

Refund requests must be submitted within the eligible return window.

Once approved, refunds will be processed back to the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Refund Abuse & Fair Use

We reserve the right to refuse refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the purpose of our returns policy.

The 30-day first bottle money back guarantee is intended for genuine first-time customers trying VNN, not for repeated refund claims, bulk product use, misuse of promotional offers, or fraudulent activity.

Chargebacks or Payment Disputes

If you have an issue with your order, please contact us first at:

support@vitalnaturalshealth.com

Our team will do our best to resolve the issue as quickly as possible.

Opening a chargeback or payment dispute through your bank may delay the resolution process, as disputes are handled according to your bank or payment provider’s timelines.

Consumer Rights

Nothing in this policy limits, excludes, or replaces any rights you may have under applicable consumer law.

Where required by law, you may still be entitled to a remedy if a product is faulty, damaged, incorrect, not as described, or does not meet applicable consumer guarantees.